Privacy Policy

Information We Collect

Information You Provide Directly

When you reach out through our contact forms or sign up for our educational programs, you share information with us voluntarily. This typically includes your name, email address, phone number, and sometimes business details that help us understand your learning needs better.

• Contact information (name, email, phone number)
• Business details and industry sector
• Course enrollment and registration data
• Payment information for course fees
• Communication preferences and feedback

Automatically Collected Information

Like most websites, ours collects some data automatically when you browse. This includes technical stuff like your IP address, browser type, and which pages you visit. We use this to understand how people use our site and make improvements.

How We Use Your Information

Your data serves specific purposes that benefit your experience with our educational services. We don't collect information just for the sake of it — everything we gather has a practical use.

• Processing your enrollment in business finance courses
• Sending course materials and educational updates
• Responding to your questions and support requests
• Improving our website and learning resources
• Complying with Malaysian legal requirements
• Preventing fraud and maintaining site security

We occasionally send emails about new courses or resources that match your interests. But you can opt out anytime — there's an unsubscribe link in every email we send.

Data Protection Under Malaysian Law

Prime Sparknode operates under Malaysia's Personal Data Protection Act 2010 (PDPA). This means we follow specific rules about how we handle your personal information. The PDPA gives you certain rights and puts obligations on us as a data user.

Before collecting your personal data, we obtain your consent. We explain what information we're collecting and why. You can withdraw this consent at any time by contacting us directly.

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with certain service providers who help us run our educational platform effectively.

Service Providers We Work With

• Email service providers for course communications
• Payment processors for secure transaction handling
• Web hosting services based in Malaysia
• Analytics tools to understand site usage

These companies can only use your data to provide services on our behalf. They're contractually bound to keep your information secure and can't use it for their own purposes. We vet all third-party providers carefully before sharing any data.

Sometimes legal obligations require us to share information — like court orders or regulatory requests from Malaysian authorities. We only disclose what's legally necessary and will notify you when possible.

Your Privacy Rights

Under the PDPA, you have several rights regarding your personal data. These aren't just theoretical — you can actually exercise them by contacting us.

To exercise any of these rights, just send us an email at info@prime-sparknode.com with your request. We'll respond within 21 days, as required by Malaysian law. There's no fee for most requests, though we might charge for excessive or repetitive requests.

Data Security Measures

Protecting your information is something we take seriously. We use industry-standard security measures to prevent unauthorized access, alteration, or disclosure of your personal data.

• SSL encryption for all data transmitted through our website
• Secure servers located in Malaysian data centers
• Regular security audits and vulnerability assessments
• Restricted access to personal data within our team
• Strong password policies and two-factor authentication

But here's the reality — no system is 100% secure. While we work hard to protect your data, we can't guarantee absolute security. That's why we also recommend you use strong passwords and keep your login credentials private.

Data Retention

We don't keep your personal information forever. How long we retain data depends on why we collected it and whether we have ongoing legal obligations.

Generally, we keep course enrollment data for seven years after you complete or withdraw from a program. This aligns with Malaysian business record-keeping requirements. Marketing contact lists are reviewed annually, and we remove inactive contacts who haven't engaged with our content.

Financial transaction records are kept longer due to accounting and tax requirements — typically seven years from the transaction date.

Cookies and Tracking

Our website uses cookies — small text files stored on your device. They help the site remember your preferences and provide a better experience.

Types of Cookies We Use

• Essential cookies that make the website function properly
• Analytics cookies that show us how visitors use the site
• Preference cookies that remember your settings

You can control cookies through your browser settings. Blocking cookies might affect how well the site works, but you're free to do so. Most browsers let you view and delete cookies whenever you want.

Children's Privacy

Our educational services target business professionals and adults. We don't knowingly collect personal information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal data, please contact us so we can delete it.

Changes to This Policy

We update this privacy policy occasionally as our services evolve or laws change. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top of this page.

For enrolled students, we'll also send an email notification about major policy changes. Continuing to use our services after changes take effect means you accept the updated policy.